Return & Exchange Policy

We want you to feel confident shopping with Kenasua. If you’re not satisfied with your purchase, you may request a return or exchange within 7 days of receiving your order.

Eligibility

To be eligible, items must be unused, unwashed, and in their original condition, with all original tags and packaging intact. Items that are worn, washed, damaged, or missing original tags may not be eligible.

How to Request a Return or Exchange

Please contact us within 7 days of receiving your order. Include your order number, the item(s) you’d like to return or exchange, and the reason for your request. We’ll reply with instructions. Please wait for our instructions before sending anything back.

Refunds

Once we receive and inspect your return, we’ll let you know whether it has been approved. Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.

Exchanges

Exchanges are subject to product availability. If the requested replacement is unavailable, we’ll contact you to discuss available options.

Return Shipping

Please contact us before returning an item so we can provide the correct return instructions. Unless an item is defective or we sent the wrong item, return shipping costs may be your responsibility.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, contact us promptly with your order number and photos of the issue. We’ll review it and help arrange an appropriate solution.