Shipping Policy

Thank you for shopping with Kenasua. This policy explains how we process and ship orders.

Order Processing

Please allow 3–5 business days for us to process and prepare your order. Processing times may be longer during busy periods or when we need to verify order details. You’ll receive a confirmation email after placing your order and a shipping notification once it has been dispatched.

Shipping Time

After dispatch, delivery typically takes 7–14 business days. Delivery estimates are not guaranteed and may vary due to factors such as carrier operations, weather, or other delays beyond our control.

Tracking

When tracking is available, we’ll email you a tracking link after your order ships. Tracking information may take some time to update.

Shipping Information

Please check your shipping details carefully before placing an order. If you notice an error, contact us as soon as possible. We’ll do our best to help, but we may not be able to change the address once an order has been processed or shipped.

Delayed or Missing Orders

If your order hasn’t arrived after the estimated delivery window, please contact us with your order number. We’ll help check its status.