Privacy Policy

Kenasua (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we may collect when you visit our website, place an order, or contact us, how we use it, and the choices available to you.

Information We Collect

Depending on how you use our website, we may collect information such as your name, email address, shipping and billing details, order information, and any information you choose to provide when contacting us. We may also collect basic technical information, such as your browser type, device information, pages visited, and interactions with our website.

How We Use Information

We may use your information to:

  • Process and fulfill orders, and provide customer support.
  • Send order updates and respond to your inquiries.
  • Maintain, protect, and improve our website and services.
  • Detect, investigate, or help prevent fraud, misuse, and security issues.
  • Send promotional messages where permitted and, where applicable, with your consent.

You can opt out of promotional emails using the unsubscribe instructions included in them.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to keep the site working, remember preferences, understand how visitors use the site, and improve the shopping experience. You can manage cookies through your browser settings. Some site features may not work as intended if certain cookies are disabled.

When We Share Information

We may share relevant information with service providers that help us operate our website, process payments, deliver orders, provide customer support, or analyze site performance. These providers may use information only as needed to perform services for us. We may also disclose information when necessary to protect our rights, users, or services, or to comply with applicable requirements.

Data Security and Retention

We use reasonable measures designed to protect personal information. No method of online transmission or storage can be guaranteed to be completely secure. We retain information for as long as reasonably needed for the purposes described in this policy, including order management, support, security, and recordkeeping.

Your Choices

You may contact us to request access to, correction of, or deletion of personal information you have provided, subject to applicable requirements. You may also choose not to provide certain information, though this may limit your ability to use some features or complete an order.

Children’s Privacy

Our website is not intended for children who are not permitted to use online shopping services without appropriate supervision. We do not knowingly collect personal information from children in a manner that is not permitted. If you believe such information has been provided to us, please contact us.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.